AI in Digital Marketing: Friend or Foe?

Marketing StrategyAI in Digital Marketing: Friend or Foe?
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AI in Digital Marketing: Friend or Foe?

In the ever-evolving landscape of digital marketing, companies are constantly seeking new ways to stay ahead of the competition. One of the most significant developments in recent years has been the rise of artificial intelligence (AI). But is AI in digital marketing your friend or foe?

We’re going to jump in and explore how this technology is reshaping the marketing world.

Understanding AI in Digital Marketing

Now for the science bit: artificial intelligence refers to the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of information and rules for using it), reasoning (using rules to reach approximate or definite conclusions), and self-correction. 

In the realm of digital marketing, AI encompasses a variety of tools and techniques designed to enhance marketing efforts and outcomes.

“Artificial intelligence enables you to analyse customer behaviour, create personalised content, automate repetitive tasks and predict outcomes. New AI tools are constantly emerging, promising to help marketers work faster, smarter, and more efficiently.

The Benefits of AI in Digital Marketing

There are many benefits to using AI in digital marketing. Here are a few key advantages:

1. Personalisation at Scale

AI enables businesses to deliver highly personalised experiences to their customers. By analysing vast amounts of data, AI can identify patterns and preferences, allowing marketers to tailor their messages to individual consumers. This level of personalisation was previously unimaginable, especially for small to medium-sized businesses with limited resources.

2. Enhanced Customer Insights

AI tools can process and analyse data far more quickly and accurately than humans. This ability allows businesses to gain deeper insights into customer behaviour, preferences, and trends. These insights can inform marketing strategies, leading to more effective campaigns and better customer engagement.

3. Automation of Routine Tasks

AI can automate many routine marketing tasks, such as email marketing, social media posting, and ad management. This automation not only saves time, but also ensures consistency and accuracy. For small businesses with limited staff, this can be a game-changer, freeing up valuable time to focus on strategic initiatives.

4. Improved ROI

By optimising ad targeting and improving the accuracy of marketing campaigns, AI can significantly enhance return on investment (ROI). AI-powered tools can analyse performance data in real-time, allowing marketers to make adjustments on the fly and allocate budgets more efficiently.

How to Use AI in Digital Marketing

To fully leverage the benefits of AI in digital marketing, small to medium-sized businesses should consider the following strategies:

1. Implement AI-Powered Tools

There are numerous AI-powered tools available that can enhance various aspects of digital marketing. For instance, tools like HubSpot’s CRM and Salesforce’s Einstein can help with customer relationship management, while platforms like Google Analytics and Adobe Analytics offer advanced data analysis capabilities.

2. Embrace Chatbots for Customer Service

AI-driven chatbots can provide 24/7 customer service, handling routine inquiries and freeing up human staff for more complex tasks. Chatbots can also collect valuable customer data and feedback, which can be used to improve products and services.

3. Optimise Advertising Campaigns

AI can enhance the effectiveness of digital advertising campaigns by analysing performance data and optimising ad placements in real-time. Platforms like Facebook Ads and Google Ads use AI to help marketers reach their target audience more effectively and maximise their ad spend.

4. Use AI for Content Creation and Curation

AI can assist in generating content ideas, drafting outlines for blog posts, and even writing social media updates. Tools like and can produce content quickly, helping businesses maintain a consistent online presence. Additionally, AI can help you curate content by analysing which topics resonate most with your audience and suggesting relevant articles or posts. 

Having said that, we strongly suggest that you don’t rely too heavily on fully AI-written content for a number of reasons, the main one being that search engines can easily spot content that is AI-generated.

And while Google’s (current) stance is that they don’t penalise AI writing, they do still place huge emphasis on people-first content and the concept of E-E-A-T – Experience, Expertise, Authoritativeness, and Trustworthiness. And as anyone who has read content that is created purely using AI knows, that people-first touch, as well as your company’s unique voice, is often lacking. 

Content written by AI should also be carefully checked for inconsistencies and errors, because like its human counterparts, artificial intelligence is not infallible. 

Our recommendation? Treat AI as a prompt and a handy tool to supplement your skills, rather than the latest hotshot hire in your digital marketing team. 

Which brings us on to…

…5 Reasons Why Humans Are Still Better at Marketing!

We might have been extolling the benefits of AI (and we might be ever so slightly biased) but we still believe that humans have the distinct edge when it comes to your marketing campaign, blog or web content. Here’s why:

1. Emotional Intelligence

Humans possess emotional intelligence, allowing us to understand and connect with customers on a deeper, more empathetic level, fostering trust and loyalty that AI cannot replicate.

2. Creativity and Innovation

Companies like us at Elevate Marketing bring creativity and innovative thinking to our campaigns, generating unique ideas and concepts that can capture attention and differentiate brands in ways AI may struggle to achieve.

3. Cultural Sensitivity

As humans, we’re better equipped to understand and navigate cultural nuances and societal trends, ensuring marketing messages are appropriate, respectful, and resonate with diverse audiences.

4. Complex Problem-Solving

Human marketers – such as us! – excel at handling complex, multifaceted problems and making strategic decisions based on a broad range of factors, including intuition and experience, which AI might overlook.

5. Adaptability and Flexibility

We can quickly adapt to changing market conditions, consumer behaviours, and unforeseen challenges, allowing for more agile and responsive marketing strategies compared to AI’s reliance on pre-existing data and algorithms.

Boost Your Business with Intelligent Marketing and Elevate

AI in digital marketing is undeniably a friend to businesses of all sizes. The benefits of AI in digital marketing – personalisation, enhanced customer insights, automation, and improved ROI – make it a powerful ally in the quest for growth and success. 

By understanding how to use AI in digital marketing, businesses can unlock new opportunities and stay ahead of the competition.

As a marketing agency with expertise in leveraging AI, we are here to help you navigate this exciting frontier. However, everything we do here at Elevate is guided by real-life human expertise and a wealth of marketing experience.

Want us to power your marketing efforts using AI-powered tools and strategies that align with your goals to ensure you reap the full benefits of this transformative technology? 

Or do you prefer to stick with the more traditional way of doing things and have a real-life human write your content, post your social media, or design your website?

We’re here for all of it and will follow your lead. Get in touch today and let’s make your marketing more intelligent. Artificially or otherwise.

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